Return & Refund Policy

Apply for shipping from U.S warehouse:

We offer returns for items within 30 days of receipt of shipment. Refund base on different condition will be charged fees. We also offer 90 days product warranty for product failure or doesn’t work anymore (Exclude physical damages and damages caused by incorrect usage.) Contact us with photos. If we confirm your claim, we will either refund you without return or resend a new one.

Damaged or defective product 

If you receive a damaged or defective product, you must contact us and provide photo evidence of the damaged or defective product within 5 days. If we confirm your claim, we will resend damaged parts to you if it is available in warehouse or issue partial refund. For severe damage, we may refund without return. 

Receiving product that missing Parts

If you receive the product that it is missing parts, please circle the missing parts on the product instruction and take photo send to us. We will send you the parts if they are available in warehouse, or issue partial refund.  

Customer provides wrong address

   • Carrier returns caused by receiver’s wrong address:
   • The original package is returned back and delivered to warehouse:
          1) Requesting refund: Refund 60%, the rest of 40% of the order is used to offset the related expenses such as product packaging, sorting, warehousing, custom duties, freight fee, warehouse return processing fees, etc.
          2) Requesting resend: customer pay the shipping cost, and we will resend to the correct address.

If tracking does not update information that shows package has been returned to the warehouse:
        1) The returned product can be found: we will coordinate with warehouse or carrier to find the product. If the return product is found, we are not responsible for the return shipping cost and will not support the sender to pay the return cost by carrier's request. Customer has to be responsible for the return cost.
       2) Requesting refund: Refund 60%, the rest of 40% of the order amount is used to offset the related expenses such as product packaging, sorting, warehousing, custom duties, freight fee, warehouse return processing fees, etc.
      3) Requesting resend: customer pay the shipping cost, we resend to the correct address.
The return product can’t be found: if the return product is lost during transit and has never been delivered to the warehouse, we will not refund.

Return Reasons due to customer-fault

The customer does not want this product for personal reasons and is not satisfied with the product received:
The customer is not satisfied with the size, color, and/or material of the product received, incompatible or not useful for intended purpose, no longer needed/wanted, accidental order or bought wrong item, bought by mistake, better price available, etc. We are not responsible for the return cost. Costumer responsible for the returned item’s shipping cost.

     1) Requiring refund: Warehouse receives return product: refund 50% of order amount, the rest of 50% order amount used to cover product packaging, sorting,
warehousing, custom duties, freight fee, warehouse return processing fees, and PayPal fee that are not return to seller.

     2) Requiring exchange: Costumer pays resend shipping fee.

Apply for shipping from China:

We offer returns for items within 30 days of receipt of shipment. Refund base on different condition and will be charged restock fee for non damaged or defective product.

Damaged or defective product

    If you receive a damaged or defective product, you must contact us and provide photos of damaged or defective product within 5 days. If we confirm your claim, we may issue a full refund without return or provide a return label for you to return to a U.S address bases on the damage and defective level.

Customer-fault return

Provide a wrong address:
    1. Wrong address that cause carrier to return to sender:
         • The original package is returned back and delivered to the sender: Refund will be deducted 20% restock fee.
        • The sender does not receive the return package: No refund!
 
    2. Personal reasons return:

The customer does not want this product for personal reasons and is not satisfied with the product received for reasons such as: the size, color, and material of the product received, incompatible or not useful for intended purpose, no longer needed/wanted, accidental order or bought wrong item, spent too much money, etc. We will provide a return label but will deduct return shipping cost + 20% restock fee from refund.